FAQs
Product Info 🌱
That’s easy. Just like you have your hair and face routines, your intimate care deserves the same love. But the options out there? Filled with ingredients we can’t pronounce. Yeah, no thanks. 🙅♀️ Ingrowns, bumps, and irritations need more than gimmicks. With our natural, easy-to-follow routines, you can stay consistent and effectively prevent and treat those pesky skin issues.
You’ll start seeing changes in about a month for ingrowns, bumps, or dark spots with regular use. Because everyone’s skin is different, we offer a 30-day money-back guarantee. If you’re not seeing the magic, our support team is here to assist!
Yes today, and yes ALWAYS! We make products that work on every skin type and shade, no matter your skin color or hair type. From managing dark spots with our 'Dark Spots Out' serum to ensuring even the most sensitive skin can benefit from our formulations, we are for the girlies through and through.
Of course! We stick to natural, clean ingredients that are gentle but still effective for your intimate areas. No phthalates, parabens, sulfates, silicones, cortisones or artificial dyes —just the good stuff.
Our products are good to go for three years unopened. Once opened, they're effective for 6-12 months. Store them properly to ensure they perform their best for as long as possible.
It’s your lucky day because we have a quick 1-minute quiz to help you find your personalized OYO routine.
Yes! Our 'Dark Spots Out' serum and 'Scars Be Gone' lotion are specially formulated to reduce the appearance of dark spots and scars. They hydrate your skin while evening out your tone. Stick with them, and you should see results in 4 to 8 weeks.
Absolutely! ✨ We use natural, vegan ingredients in all our products, and they’re 100% approved by UK legislators. Our 3-step routine is fully gynecologist-approved, and our best-selling hair removal cream ‘Bye Bye Bush’ is dermatologically tested. You can always trust that your skin is in safe, loving hands with OYO! 💖
Nope, never have been, never will be. Our products are all about kindness, not just to your skin but to all creatures.
While most OYO products have a subtle natural scent, our "Bye Bye Bush," hair removal cream includes the refreshing scents of aloe and cucumber to counter the usual rancid smell of hair removal creams (😂).
While our products are gentle, we recommend checking with your healthcare provider during pregnancy and breastfeeding to be absolutely safe.
Absolutely! Feel free to use Bye Bye Bush (BBB) on any part of your body except the face. We personally love to use it to smooth our legs, bikini line, and underarms. 🚫 Avoid using on sensitive or inflamed skin. Always do a patch test 24 hours before treating any area. If irritation starts, stop immediately. 🚫
Good question! While you can use Bye Bye Bush (BBB) on the entire intimate area, remember to only apply it where there's hair. Avoid putting it on the labia or inside the vagina. Make sure nothing enters the vagina during application. Always do a patch test 24 hours before and avoid using on sensitive or inflamed skin. If irritation starts, stop immediately.
BBB works best on hair that’s just long enough to latch onto—about a quarter-inch is ideal. This allows the cream to adhere well and remove hair as best as possible.
BBB isn't your average hair removal cream—she comes in a generous 150ml tube and is specially designed for your intimate areas. More than just hair removal, it cares for your skin's health with a 65% natural ingredient list, offering a gentler alternative to other brands like Nair. Plus, BBB has a fresh scent, so you don’t have to worry about the rancid smell common with other creams. Always do a patch test 24 hours before use, and avoid applying on sensitive or inflamed skin. If irritation starts, stop immediately.
Bye Bye Bush isn’t the best match for very sensitive skin. Despite being 65% naturally-derived, the hair removal chemicals can be a bit harsh. Always do a patch test 24 hours before to see how your skin reacts. If you notice any irritation, stop using it immediately. If your skin is super sensitive, we recommend consulting a dermatologist first.
How-To Hacks 🛁
- Step 1: In a warm shower, apply a small amount of our cleansing butter to intimate areas.
- Step 2: Gently massage in circular motions, savoring the natural essence.
- Step 3: Rinse thoroughly and enjoy daily for consistently soft, calm skin.
- Step 1: Apply 2-3 pumps of 'Ingrowns Out' to your bikini area (skin must be dry for effective exfoliation)
- Step 2: Massage gently, focusing on troubled spots, and relish the natural magic.
- Step 3: Rinse well. For shavers, use a day prior to shaving; waxers, apply a day before for a smoother experience.
Warning: Avoid using on sensitive or inflamed skin. If irritation starts, stop immediately ⚠️⚠️⚠️
- Step 1: ensure your skin is dry and clean. Do a patch test 24 hours before on the area you plan to treat (bikini line or underarms). If no irritation occurs, you’re good to go.
- Step 2: spread 'Bye Bye Bush' evenly with the spatula. Relax for 5-7 minutes. A slight tingle means it’s working.
- Step 3: remove the cream, rinse with cold water, and pat dry. Refresh with Keep It Fresh.
- Step1:Ensure your pubic area is clean post-grooming.
- Step 2: Hold the bottle about 6 inches away and spritz 2-3 pumps on your pubic skin. (Remember, not too close to your most sensitive spots.)
- Step3: Let the mist settle and feel your skin thank you.
- Step 1: Wet the area you want to shave (warm water is best) to soften the hair.
- Step 2: Apply a small amount of the cream; a little goes a long way.
- Step 3: Shave in the direction of hair growth.
- Step 4: Rinse off and pat dry. Follow up with 'The Final Touch' oil for extra hydration.
- Step 1: Cleanse and dry the target area.
- Step 2: Apply a small amount to dark spots.
- Step 3: Rub gently and allow the skin to absorb.
- Step 4: Use daily for best results
- Step 1: Cleanse the affected area with warm water; pat dry.
- Step 2: Gently massage a small amount of lotion into scars and stretch marks.
- Step 3: Allow it to absorb fully.
- Step 4: Apply twice daily for best healing and results.
- Step 1: Before bedtime, apply a few drops of 'The Final Touch' to your intimate area.
- Step 2: Massage gently, cherishing each touch.
- Step 3: Consider going commando, allowing your skin to breathe.
- Step 1: Make this part of your 2-3 times a week ritual for the best results.
- Step 2: Dampen the glove lightly before using it on your dry skin.
- Step 3: Glide it gently, focusing on areas prone to ingrown hairs.
Shipping and Delivery 📦
| Standard shipping (price) | Standard shipping (time) | Express shipping (price) | Express shipping (time) | |
|---|---|---|---|---|
| 🇬🇧 UK | £3 (FREE over £80) | 3 days | £5 | 24h |
| 🇺🇸 US | $5 (FREE over $100) | 3-7 days | $28 | 2 days |
| 🇨🇦 CA | from $15 | 8-14 days | from $30 | 2-5 days |
*in business days, babes!
*we don't ship to Northern Ireland
Want some OYO love? You've got it! We ship to these fantastic places:
- 🇺🇸 USA
- 🇬🇧 United-Kingdom (Northern Ireland excluded)
- 🇨🇦 Canada
We’re so excited to receive your package. Once your order is on its way, we send a shipping confirmation email—inside you’ll find all the tracking details. If you can't seem to find it, no problem, Just send us an email ( [email protected]), and we'll sort you out.
Order Edits 🔄
We get it—sometimes things change! You have a 12-hour window after placing your order to request a cancellation. Simply email us at [email protected] with "Cancel Order" and your Order Number in the subject line.
BUT (and here’s the important part) 🛑—if our speedy warehouse team has already fulfilled your order, we won’t be able to cancel it, even if it’s within the 12 hours. If that happens, no worries! Once your order arrives, you're welcome to return it if you'd still like to cancel. Please note that the return shipping costs will be your responsibility.
We always recommend reaching out ASAP to increase your chances of a successful cancellation!
If you've realized there's a little address mix-up, just send us a quick email at [email protected] with "Change Address" and your order number in the subject line. We'll take care of the rest.
Clicked the wrong items? While we can't directly modify orders, we're here to make it right! Simply reach out to us at [email protected] with "Cancel Order" and your order number in the subject line, and we'll assist you in canceling your current order so you can place a new one with your desired products.
Returns 🔄💔
We truly hope you love our products as much as we do. However, we understand that every skin type is unique, and sometimes a product might not be the perfect fit. That's why we offer a 30-day money-back guarantee. For more info, check our return & refund policy. ❤️
Typically, refunds take about 3-5 business days to process and make their way back to you. However, keep in mind that banks can sometimes be a bit unpredictable, so it's always good to give it a little extra time.
Oh no, that's not the OYO experience we aim for! If your order arrives damaged, don't stress. Simply take a quick photo of the damage, note down your order number, and send us an email at [email protected]. We'll get things sorted for you ASAP!
Get support
- Contact usStill got questions? Our team is just an email away, ready and waiting to help! 💌